De Soto #73 School District

Technology Department - Troubleshooting Resources  

If you are having issues logging into a program you normally use or if your Chromebook is slow, check for the newest version of chrome operating system

1. Click your account photo (lower right corner)
2. Click Settings
3. Click Menu. Find About Chrome OS
4. Under "Google Chrome OS," click Check for Updates
5. If your Chromebook finds a software update, it will start to download automatically

If the above directions do not resolve your issues clear history/cache and cookies:

1. Open Google Chrome
2. At the top-right, find the icon
3. Click More tools > Clear Browsing Data
4. At the top, select All Time Next, check Cookies and other site data and cached images and files, leave the other options unchecked
5. Click Clear data

If your Chromebook isn’t charging, or not turning on, please check the following items: 

1. Check all power connections. Remove any power strips and surge protectors then connect the AC power adapter directly to the AC power outlet.
2. Inspect the AC power adapter. Check for any physical damage, and make sure that the power cable is firmly attached to the adapter brick and to the Chromebook.
3. Verify the AC power source is working by something else into the outlet, like a lamp or corded drill.

After verifying these items have been checked. Proceed with a Hardware Reset.  Follow the steps below to perform a Hardware Reset. 

1. Turn off your Chromebook
2. Press and hold the Refresh key and the Power button
3. When your Chromebook starts up, release Refresh key

If your Chromebook still doesn’t turn on or charge you may have faulty hardware and it will need to be diagnosed by a technician.  Please take your chromebook to the LRC and the librarian will submit a HelpDesk ticket for you.   

If a specific piece of hardware on your Chromebook stops working.  Examples include: touchpad, keyboard, touch screen functionality, USB port(s), headphone jack, camera.

1. Turn off your Chromebook, then turn it back on
2. Perform a Hardware Reset
• Please refer to the problem above for instructions on how to do this. 

If your nonfunctioning hardware still isn’t working. Your device will need to be diagnosed by a technician.  Please take your chromebook to the LRC and the librarian will submit a HelpDesk ticket for you.

If your Chromebook displays an error when accessing a specific webpage (such as: “Aw, Snap!” and “This webpage is unavailable”)

1. Check your Internet connection
2. Clear cached images and files and cookies and other site data
3. Close other tabs, apps, and extensions